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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The Sale of Alcoholic Beverages
Artisan Wine Depot does not sell alcohol to persons under the age of 21. By using this site you swear and affirm that you are over the age of 21. Artisan wine Depot makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from Artisan Wine Depot is over the age of 21. You also agree that any alcohol purchased from Artisan Wine Depot is intended for personal consumption and not for resale. If you do not agree with these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 21 Artisan Wine Depot will prosecute you fully to the extent allowable by law. All packages are required to have an Adult Signature in order to be delivered.

Return Policy
At Artisan Wine Depot, your satisfaction is very important to us.  We are committed to delivering your product in excellent condition and in a timely manner. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays.

If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date by calling our toll free number, (877) WINE-730, or by emailing us at sales@artisanwinedepot.com. Please have your invoice number ready to give the customer service representative over the phone, or reference your invoice number in your email. We would like the opportunity to correct the situation. Following wine-trade traditions, all bottles ten years or older are purchased at the buyer's risk.

Merchandise Damaged in Shipping
It is unusual to receive a damaged product from Artisan Wine Depot. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by calling our toll free number, (877) WINE-730, or by emailing us at sales@artisanwinedepot.com. Please have your invoice number ready to give the customer service representative over the phone, or reference your invoice number in your email. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted.  At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

Dissatisfaction with the Quality/Taste of Wine Received
At Artisan Wine Depot, we are proud to offer great values on the world's best wines. Our goal is to help you choose the wines that you will enjoy. To give you a balance of information, Artisan Wine Depot displays ratings from several different well-noted publications. We also offer many product reviews and lists of our top sellers; all to assist you with your purchasing decisions.

While ratings, testimonials and reviews may influence your decision, the ultimate judgment is yours.  Although we work toward providing you with as much information as possible to help you make a selection you will enjoy, we cannot guarantee that you will like the taste of every bottle of wine you select.   However, in the event you do experience a problem with the quality/taste of a bottle, please contact us within 30 days of your purchase date and provide the details of your problem.  If you would like to return an order for taste reasons, we will issue a refund or account credit, less the original shipping and handling charges, and return shipping and handling charges.

Returns and Shipping Charges
Returns for refund will be processed less the original shipping and handling charges, and return shipping and handling charges and 15% restocking fee.

Cancellation Policy

Cancellation of orders will result it 15% restocking fee.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Artisan Wine Depot. The collective work includes works that are licensed to Artisan Wine Depot. Copyright 2003, Artisan Wine Depot ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Artisan Wine Depot or purchasing Artisan Wine Depot products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Artisan Wine Depot or to purchase Artisan Wine Depot products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Artisan Wine Depot. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of Artisan Wine Depot used in the site are trademarks or registered trademarks of Artisan Wine Depot


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Artisan Wine Depot disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Artisan Wine Depot does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Artisan Wine Depot does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Artisan Wine Depot shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Artisan Wine Depot has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Artisan Wine Depot product is mistakenly listed at an incorrect price, Artisan Wine Depot reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Artisan Wine Depot reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Artisan Wine Depot shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Artisan Wine Depot without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Artisan Wine Depot may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Artisan Wine Depot.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Artisan Wine Depot products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Artisan Wine Depot products) must be commenced within one (1) year after the claim or cause of action arises. Artisan Wine Depot's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Artisan Wine Depot may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Artisan Wine Depot or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Artisan Wine Depot does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Artisan Wine Depot is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Artisan Wine Depot reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Artisan Wine Depot in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Artisan Wine Depot, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Artisan Wine Depot may link to sites operated by third parties. However, even if the third party is affiliated with Artisan Wine Depot, Artisan Wine Depot has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Artisan Wine Depot. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Artisan Wine Depot seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


Privacy Policy
Artisan Wine Depot holds your trust and confidence in our website at the highest priority. This privacy statement covers the site www.artisanwinedepot.com. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.

Artisan Wine Depot has agreed to notify users of:

   1. What personally identifiable information Artisan Wine Depot collects.
   2. What personally identifiable information third parties collect through the Web site.
   3. What organization collects the information.
   4. How Artisan Wine Depot uses the information.
   5. With whom Artisan Wine Depot may share user information.
   6. What choices are available to users regarding collection, use and distribution of the information.
   7. What measures Artisan Wine Depot takes to protect the information under its control.
   8. How users can correct any inaccuracies in the information.

If you feel that our company is not abiding by its posted privacy policy, please contact the Artisan Wine Depot Compliance Officer by email at sales@Artisan Wine Depot or by mail at Artisan Wine Depot, 2482 W El Camino Real Mountain View, CA 94040


Information Collection and Use
Artisan Wine Depot is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement. Artisan Wine Depot collects information from our users at several different areas on our site.

You may receive information regarding new features, services and special offers we think you'll find valuable. We may also share information with carefully selected business partners. These businesses may use the information we share to provide valuable opportunities and offers. If you'd like to opt out of future mailings from Artisan Wine Depot, Inc., follow the procedure outlined in the Choice/Opt-out section below. When we present you with the opportunity to receive marketing opportunities from our business partners we will not automatically subscribe you for these promotions, rather we will provide you with the opportunity to opt-in to these third party marketing programs.

You may also access the personal information you have submitted to Artisan Wine Depot by selecting “Your Account” and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an email at sales@artisanwinedepot.com.


Registration
No registration is required in order to use this website, though a user must create an account prior to completing any purchase. Users are required to provide their name, date of birth, email address, zip code, and a password of 5-16 characters in length. This information is necessary in order for us to contact users about services on our site for which they have expressed interest. It is optional for the user to provide a phone number, but we encourage you to do so in order to have an alternate means of contact regarding an order.


Tell A Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Artisan Wine Depot does not store this information. Your friend may contact us at sales@artisanwinedepot.com to request that we remove this information from our database.


Writing Reviews/Community
If you choose to Write a Review or post a profile on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. Members may create a Community profile which allows you to create, publish and share your wine reviews in a social setting. Here, members can post their photo and bios along with their reviews. Members may access their Community account to update or delete their personal information and change their privacy settings. To do this simply log into the Community section and editing your profile.


Ordering
Artisan Wine Depot order forms request data from users including: Contact information such as name and shipping address; financial information such as credit card number, expiration date, billing address, and billing phone number. This information is used for billing purposes to verify that the customer is of legal age, and to fill customers' orders. If we encounter difficulty when processing an order, this contact information is used to contact the user. This information is harvested from a secure area and encrypted for our customers' protection. It is not sold or shared with anyone else under any circumstances.


Gift Recipients
We collect contact information, such as name, shipping address and phone number, for gift recipients to ensure correct gift delivery. We do not sell, share or rent any contact information for gift recipients with third parties. We do not sell or rent any personally identifiable information that you provide to us regarding gift recipients, but they may receive offers from us highlighting new features, new products and services and special offers we think they will find of interest. Also we may send marketing offers to gift recipients on behalf of ourselves and our business partners. In connection with such offers, we allow gift recipients to opt out of receiving future marketing-related mailings from us.


Cookies
A cookie is data stored on the end-user's hard drive with information that relates directly to the end-user's visit to our web site. Any information placed in the cookie is accessible only to Artisan Wine Depot, and will not be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, which allows us to maintain shopping cart and state selections from one page request to the next, and maintain session information from one visit to the next. By setting a cookie on our site, the user would not have to log in more than once, thereby saving time while visiting our site. If a user rejects the cookie, they may still browse our site. However, the user experience will be greatly curtailed and only the California catalog will be available. In addition, the user will be unable to log in or make a purchase. Cookies also enable us to track and target the interests of our users to enhance users' experience and display products that relate directly to individual user preferences. Cookies are tied to personal information but the information collected through cookies is never shared with third parties.

Some of our business partners (e.g., advertisers, tracking utility services) use cookies on our site. We have no access to or control over these cookies.


Log Files
We use IP addresses to analyze trends, administer the site, track users' movement and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable sites.


Sharing
We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this statement.

Artisan Wine Depot will share aggregated demographic information with its partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

We value your privacy at Artisan Wine Depot, and will never release any account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.


Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.


Links
This web site contains links to other sites. Please be aware that Artisan Wine Depot is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


Emails
If a user wishes to subscribe to our emails we ask for contact information such as name and email address. We may use your personal information for purposes other than sending you promotional materials. For example, we may use your information to complete transactions requested by you, or to send you administrative communications about any account you may have with us or about future changes to this Privacy Policy. If at any time you should wish to unsubscribe, please complete the questionnaire located within customer care. You may also unsubscribe from promotional Emails by emailing us at sales@artisanwinedepot.com.


Security
When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted with the best encryption software in the industry - SSL (Secure Socket Layers) provided by VeriSign, the premier encryption Software Company available today. On a secure page such as our order form, the lock icon on the bottom of Web browsers' switches to locked, as opposed to unlocked mode, and back to open mode when you are just browsing.

We also do everything in our power to protect user data offline. All sensitive information is restricted in our offices. Only employees who need the information to perform a specific job (for example, a Customer Care representative) are granted access to personally identifiable information, and are required to lock their station when they leave their station.

All employees are kept up to date on our security and privacy practices. Every quarter and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. The servers with personally identifiable information are stored in a locked and secure environment.

If you have any questions about the security at our website, you can send an email to: sales@artisanwinedepot.com


Sale of Our Company
As a natural consequence of the development of our company, we could be sold to another company. In the event that another company acquires us or a significant portion of our assets is sold to another company, all customer data including financial records and consumer information collected on Artisan Wine Depot may be transferred to the new company. You will be notified via of any such change in ownership or control of your personal information.


Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


YOUR CALIFORNIA PRIVACY RIGHTS
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Artisan Wine Depot who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to sales@artisanwinedepot.com or write us:

Privacy Officer
Artisan Wine Depot
2482 W El Camino Real
Mountain View, CA 94040